Refund policy

 

Returns

If you believe your product is defective, please get in touch with our customer service team and provide your order number along with details of the issue. Upon review, if the product is confirmed to be defective and falls within our 1-year warranty period, we will arrange for a replacement accordingly.

We are unable to accept returns on incorrectly purchased products, and products damaged due to customer error.

To put in a request for a return, please email our support staff within 30 days of delivery. Once the claim is approved, they will ask you to send your items back to our warehouse. Please note that the purchaser will bear any shipping costs associated with the returns.

 

Refunds

We offer a 30-day, no-hassle refund policy. If you aren't completely satisfied with your purchase, simply send the product back within 30 days of receiving your product and we'll promptly refund your money once we receive your product. Please note that the product must be received in original working condition with original packaging. The refund will be processed once our team confirms receipt of the return.

Cancellations

To make an order cancellation please contact us immediately on hello@genionspace.com within 2 hours after you complete the order. For orders that have been processed and shipped out, we are unable to cancel, redirect, or intercept them. If you want a refund, you have to send the items back.

Shipping Costs

It is your responsibility to pay any shipping costs when returning a product. These shipping costs are nonrefundable.

The time it takes for your exchanged product to reach you will largely vary on your location.

Should the item you return be over $75, we strongly encourage you to use a trackable shipping service or shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item(s).

Sale Items

Sadly, we do not offer refunds on clearance items. Only regularly priced items are refundable.

Should you need more information about our refund policy, please reach out to us by using this contact form. Our customer service reps are available 24/7 to assist you.

Warranty

We stand behind the quality of our products and are committed to ensuring your satisfaction. This 1-Year Limited Warranty outlines the terms under which we will replace eligible products.

This warranty applies only to:

  • Manufacturing defects
  • Defects in material or workmanship
  • Faulty components that cause the product to fail under normal use

This warranty does not cover:

  • Damage caused by misuse, abuse, neglect, accidents, or improper installation
  • Normal wear and tear (e.g., battery degradation over time)
  • Damage due to alteration or modification
  • Damage from exposure to extreme environments outside product guidelines

To start a warranty claim, please contact our support team at hello@genionspace.com.