Genion Space Support

Genion Space Services

Shipping

How long does it take to get my order?

Once an order is placed, our team will carefully collect your Genion from the clouds and package it with hugs and love, so please allow up to 48 hours for our team to pick and pack your order. Your Genion will then gently be sent via our shipping suppliers, below is the estimated time each country takes to deliver during this period:

NORTH AMERICA

United States:
Flexi Lap Desk 2.0 Max & Other products:  2-5 business days
DualGlow Anchor Lamp: 6-10 business days

Canada:
DualGlow Anchor Lamp & Other products: 8-12 business days

Flexi Lap Desk 2.0 Max: Not available yet

OCEANIA

Australia, New Zealand:
DualGlow Anchor Lamp & Other products: 10-12 business days
Flexi Lap Desk 2.0 Max: Not available yet

EUROPE

United Kingdom:
DualGlow Anchor Lamp & Other products: 5-8 business days
Flexi Lap Desk 2.0 Max: Not available yet

Germany, France, Italy, Spain:
DualGlow Anchor Lamp & Other products: 6-10 business days
Flexi Lap Desk 2.0 Max: Not available yet

Belgium, Portugal, Austria, Netherlands, Denmark, Sweden, Hungary, Czechia, Slovakia, Croatia:
DualGlow Anchor Lamp & Other products: 6-10 business days
Flexi Lap Desk 2.0 Max: Not available yet

Switzerland, Ireland, Greece, Luxembourg, Norway, Finland, Poland, Estonia, Romania, Latvia, Lithuania, Slovenia, Bulgaria:
DualGlow Anchor Lamp & Other products: 7-12 business days
Flexi Lap Desk 2.0 Max: Not available yet

ASIA

Singapore, Malaysia:
DualGlow Anchor Lamp & Other products: 3-6 business days
Flexi Lap Desk 2.0 Max: Not available yet

Japan, Thailand, Vietnam, Philippines:
DualGlow Anchor Lamp & Other products: 5-8 business days
Flexi Lap Desk 2.0 Max: Not available yet

Hongkong, Taiwan:
DualGlow Anchor Lamp & Other products: 3-4 business days
Flexi Lap Desk 2.0 Max: Not available yet

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow this magical journey.

How much does shipping cost?

We offer free and fast worldwide shipping.

Returns

What is the Genion Space return policy?

If for any reason you are dissatisfied with your product, you can return it for a full refund within 30 days following your delivery.

To be eligible for a return, your products must be clean and undamaged.

What do I do if I need to return something?

Email our friendly customer service team to hello@genionspace.com, and we'll provide you with instructions for returning your items. Easy as that!

When will l receive the refunded money?

Please offer us the tracking number of the returned items. We will promptly refund your money once we receive the returned items. Please note that the purchaser will bear any shipping costs associated with the returns. These costs are nonrefundable.

Payments

What information do I need to check out?

Our checkout is super easy, fast, and secure. Enter your shipping address and payment method, then place your order!

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, Diners Club, JCB, Venmo, Apple Pay, PayPal, and afterpay.

We’d love to hear from you!

Questions? Comments? Partnership ideas? Email us.

Questions? Comments? Partnership ideas? Email us.

Email hello@genionspace.com, and we'll provide you with instructions for returning your items. Easy as that!